Why All Sales Are Final
SWI programs are digital products that are immediately accessible and downloadable upon purchase. Once you have access to the digital content, you have received the product you purchased. Because the content is delivered at the moment of purchase and cannot be physically returned, we do not offer refunds, exchanges, or credits after payment is completed.
This policy applies regardless of whether you have accessed, opened, downloaded, or reviewed the purchased material.
What You Confirm at Purchase
- You have read the program description before purchasing
- You understand what you are purchasing
- You agree that all sales are final and no refund will be issued
Before You Purchase
If you have any question about whether a program is right for you, ask before you buy. Contact info@strattonwellington.com and a real person will answer. Every program listing states the program code, duration, CEU and CPD Points, prerequisites, and price. Luma, the on-site learning assistant, can also explain any program's content, scope, and expectations in English or Spanish before you commit.
Technical Problems Only
If you experience a technical problem preventing you from accessing your purchase, contact info@strattonwellington.com within 48 hours of purchase and we will resolve it. This includes corrupted downloads, incomplete files, or delivery failures.
Technical support is not a refund. It is our commitment to ensure you can access what you paid for. Every access problem reported within 48 hours is resolved by redelivery or replacement of the purchased files.
Billing and Payment Questions
Purchases on this website are processed by Paddle, our Merchant of Record. Your receipt is issued by Paddle, and billing inquiries related to a completed transaction can be directed to Paddle through the contact details on your receipt. You can also write to info@strattonwellington.com and we will assist with any billing question.
Duplicate charges caused by a payment processing error are corrected. A duplicate transaction for the same program by the same purchaser is a billing error, not a purchase, and the duplicate is reversed.
Corporate and Team Licenses
Corporate licenses are governed by the same policy: all sales are final once program materials are delivered. Organizations are encouraged to review program scope with us before purchasing. Contact info@strattonwellington.com with your organization name, the programs of interest, and the number of participants.
Your Statutory Rights
Nothing in this policy limits any non-waivable statutory rights you hold under the consumer protection law of your jurisdiction. Where local law grants a mandatory right that conflicts with this policy, local law prevails for that purchase.
Contact
Questions about this policy: info@strattonwellington.com or instituto@strattonwellington.com.
This policy should be read together with our Terms of Use, Section 2, Digital Product Purchase Policy, and our Privacy Policy. Stratton Wellington Institute LLC · All Sales Final, No Refunds on Digital Products.